Change Management for Knowledge Adoption

Overview
I was invited to design and facilitate a 90-minute change management workshop for a department Knowledge Offsite, bringing together people leaders and functional leaders responsible for evolving how knowledge is created, shared, and adopted across the organization.

The session focused on helping leaders move beyond awareness of change toward shared ownership, clarity, and action.

My Role
I partnered closely with a knowledge leader in a discovery phase to understand current challenges, constraints, and desired outcomes. Together, we aligned on the purpose of the session and the behaviors we wanted to influence.

I then led the design and facilitation of the workshop, translating discovery insights into interactive exercises and structured discussion that supported alignment, reflection, and forward momentum.

Workshop Approach
The workshop was intentionally designed to balance structure with open dialogue. Exercises helped leaders:

• Identify gaps and barriers impacting knowledge adoption

• Surface concerns and resistance in a constructive, shared space

• Translate change concepts into practical, team-level actions

The emphasis was on participation and shared language—ensuring leaders didn’t just understand the change, but felt equipped to lead it.

What This Enabled
The session built strong buy-in for upcoming changes and equipped leaders to actively support organizational change within their teams.

More than 50% of participants ranked the workshop in their top three most impactful sessions of the offsite, citing clarity, relevance, and immediate applicability.

This work reinforced the value of treating change management as a leadership capability—not a one-time communication effort—and established a shared foundation for evolving the organization’s knowledge practices.